Frequently Asked Questions

1. What are OLLI Boca's hours of operation?

Monday – Friday, 9 a.m. – 4:30 p.m.

2. Where do the programs take place?

The large majority of the programs are held in the Barry and Florence Friedberg Lifelong Learning Auditorium (also known as the Friedberg Auditorium); an attractive 500-seat area donated by the generous support of Barry and Florence Friedberg and hundreds of other patrons. It is a custom-designed space with wide aisles, an outstanding audiovisual system, superior acoustics, and standards providing accessibility and comfort for the physically challenged.

Smaller sessions and hands-on programs are also available in classrooms located in the Ely Meyerson Continuing Education Hall that was renovated in 2019 and is next to the Friedberg Auditorium.

The auditorium and classrooms are wheelchair accessible, and T-coil and hearing assistive devices are available. No food or drinks, (except water) are permitted inside all of the OLLI Boca spaces.

Please see Directions and Parking for more information about our location.

3. How does parking work?

4. Can I park in Lot 15 to attend a University event not associated with OLLI Boca?

No, Lot 15 is exclusively zoned for OLLI Boca programs. You may receive a parking citation if you park there for an event not sponsored by OLLI Boca.

5. How do I check if my membership is current?

Membership status can be checked online at olliboca.fau.edu. Login with your patron ID number, (found on the front of your patron ID card). Membership is valid from the time the $60 membership dues are paid until June 30 of each year.

6. How can I check what programs I registered for?

See what programs you registered for by logging into your account and then selecting the “registered lectures” tab.

7. Why haven’t I received a program book in the mail?

You may not have received a program book in the mail for one of the following reasons.

    1. Program books will only be mailed for in-person lectures.
    2. Only paid members and recent nonmembers receive the program book by mail.
    3. Members or recent nonmembers with more than one residence should include their departure and arrival dates to Florida for correct mailings. This information can be updated in your patron account.

8. Where can I obtain a copy of the program book if I am not a member?

The program book for each new season of in-person presentations are available online, and in the following locations:

  • OLLI Boca auditorium lobby
  • FAU Living Room Theatre
  • FAU Student Union
  • Boca Raton and Delray Beach public libraries
  • Select Palm Beach County libraries, and
  • Select community clubhouses.

9. Can I pay for programs over the phone?

We cannot process payments over the phone. Programs may be selected and paid for using the following options:

  1. ONLINE: At olliboca.fau.edu for current members or if membership is added at checkout. A 10% discount is applied to all online registrations with membership.
  2. IN PERSON: At the Friedberg auditorium lobby between the hours of 9 a.m. to 4:30 p.m., Monday thru Friday. The address is 777 Glades Road, Bldg. CEH 31D, Boca Raton, FL 33431.

10. How will I know if the payment transaction has been completed?

If your transaction was successful after you entered the payment information, you should receive a “Thank you for your payment” message.

If you did not receive the message or you would like to verify that your payment transaction has been completed for membership and/or program registration, log in to your account, the first screen will show your updated membership expiration date and the “registered lectures” tab will list the programs that were purchased.

11. Do you use a ticketing system?

No, we do not use a ticketing system. All programs purchased are associated with each patron’s ID card. A patron ID card is required for entry into a program with the exception of one-time passes purchased at the door one hour prior to an event.

New or replacement ID cards may be obtained in the auditorium lobby between 9 a.m. and 4:30 p.m., Monday through Friday. A replacement ID card is $10.

12. How much are “day of” tickets at the door?

Tickets at the door vary by program type, and are only payable by credit card. At the door prices are the same for members and nonmembers.

13. What is the best time to arrive?

The auditorium doors are typically opened one hour before each program starts. We suggest you arrive at least 20 minutes prior to the event start time. If you are attending a “sold out” event, please arrive earlier to allow time to find parking and seating. Programs start on time.

14. How does seating work?

Seating is on a first-come, first-served basis. There is no reserved seating.

15. What should I do if I cannot find my patron ID card?

If you lost your patron ID card, you will need to purchase a replacement card for $10. A patron ID card is required for entry into a program.

A replacement ID card may be purchased in the auditorium lobby between 9 a.m. and 4:30 p.m., Monday through Friday.

16. Can I transfer out of my current program to a different one?

Yes, all requests for program transfers must be submitted in writing before the start of the program via one of the following methods:

All transfers require administrative approval and must be of equal or lesser value.

17. Can someone else attend a program in my place?

Yes, to be admitted, you must complete a transfer form indicating that you are authorizing someone else to attend the lecture in your place. Please note that your guest must create an OLLI Boca account, including the license plate information of the vehicle that will be parked on the FAU campus, in order to attend the program.

Please keep in mind that if someone else attends in your place, you will no longer be able to watch the lecture via “Video Catch-up.”

18. What is the refund policy if I cancel one of my registered programs?

All requests for program cancellations must be submitted in writing in one of the following three ways:

  1. Email to olliboca@fau.edu
  2. Fax to 561.297.3481, OR
  3. In-person at the OLLI Boca auditorium lobby desk by completing a “Drop form.”

No refunds will be issued on programs that were part of a bundled discount purchase, or once the program or lecture series has begun. All refund requests require administrative approval before processing.

Due to high administrative costs, all refunds will be subject to the following drop fees:

  • $15 processing fee per person for each lecture series refunded.
  • $5 processing fee per person for each one-time program refunded.

19. How do I update my vehicle’s license plate information?

To update your vehicle’s license plate information online please log in to your OLLI Boca account, and select the option under “License Plate Info.” to update your vehicle information.

You may also provide or update your vehicle’s license plate information using one of the following methods:

  1. Phone: 561.297.3185
  2. Fax: 561.297.3481 or 561.297.1028
  3. Email: olliboca@fau.edu
  4. In-person at the Friedberg Auditorium lobby desk between the hours of 9 a.m. to 4:30 p.m., Monday through Friday.

20. Is there a lost and found if I left one of my belongings in the auditorium?

Please ask at the lobby front desk, or call our office at 561.297.3185 with a description of your lost item, and we will check our lost and found section.

21. Can a personal care aide attend a program with a patron?

Yes, however, due to COVID-19 restrictions, seating may be limited. As a courtesy and if seats are available, a personal care aide can attend a program with a patron at no cost but may be asked to provide supporting documentation.

22. Is membership refundable?

No, membership is not refundable.

23. What should I do if I receive a parking citation?

Citations may be paid at the FAU Parking and Transportation Services Office. They can also be paid or appealed online at fau.edu/parking.

OLLI Boca cannot appeal parking citations on behalf of patrons.

24. What if I do not have a patron ID number or do not know mine?

Your patron ID number is located on the front of your patron ID card. If you do not have a number or forgot what it is you can look it up or create a new one by clicking “create a new account“.

If you already have an account once you’ve filled in your name, email address and click in the box for home phone your patron ID number will appear in a message at the bottom of the page.

VIDEO TUTORIALS

How to make sure OLLI Boca emails reach your email inbox (aka whitelisting).

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